Privacy Policy
How we collect, use, protect and manage personal data when you visit or use Eurominers.eu, place an order, contact us or use our related services.
We aim to collect only the information reasonably needed to operate our store, process orders, provide support, prevent fraud and comply with legal obligations.
Who is responsible for your data?
Eurominers.eu is responsible for the personal data processed through this website and its customer interactions, subject to the specific role of third-party providers described below.
For privacy questions or requests, contact info@eurominers.eu. You can also contact us by phone at 0034943049051.
What personal data may we collect?
Account & contact
Name, email, phone number, company details and information you provide when contacting us.
Order & billing
Billing and delivery address, VAT number, order history, invoices and transaction-related information.
Technical
IP address, browser/device information, approximate location, logs and information needed for website security and diagnostics.
Communications
Messages, support requests, preferences and information you choose to provide through email, forms or messaging channels.
Payment card details may be entered directly into payment-provider systems. Where a payment provider processes the payment, Eurominers does not need to receive or store the full card number.
Why do we use personal data?
- Process and fulfil orders, deliveries, invoices and returns.
- Provide customer support and respond to enquiries.
- Manage accounts, website functionality and requested services.
- Prevent fraud, abuse, security incidents and unauthorised activity.
- Improve website performance, usability and service quality.
- Send marketing communications only where permitted and, when required, with your consent.
- Meet tax, accounting, consumer-protection and other legal obligations.
What is the legal basis?
Depending on the situation, processing may be based on:
International data transfers
Some providers may process data outside the European Economic Area. Where this occurs, we seek to use an applicable legal transfer mechanism, such as an adequacy decision or appropriate contractual safeguards, where required by law.
How long do we keep data?
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment and customer support, and for longer where required by tax, accounting, legal or dispute-resolution obligations. When data is no longer required, it is deleted or securely anonymised where appropriate.
Your privacy rights
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion, restriction of processing, data portability, or object to certain processing. Where processing relies on consent, you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Email info@eurominers.eu with the subject “Privacy Request” and explain what you are requesting. We may need to verify your identity before completing a request.
You also have the right to lodge a complaint with the competent data-protection supervisory authority in your country of residence or work, or where you believe an infringement occurred.
How do we protect data?
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or alteration. These measures can include access controls, secure connections, software updates, backups and security monitoring.
No internet transmission or storage system can be guaranteed to be completely secure.
Third-party services & external links
Our website may connect to third-party services such as payment providers, delivery partners, social networks or external websites. Those services may process personal data under their own privacy notices and terms. Please review their policies when you use their services.
External websites linked from Eurominers.eu are not controlled by us.
Children's privacy
Our online store is intended for customers able to enter into legally valid transactions. We do not knowingly request personal data from children where doing so would be unlawful.
Changes to this policy
We may update this Privacy Policy when our services, technology or legal requirements change. The “Last updated” date at the top indicates the latest revision. Material changes will be presented through appropriate website notices where required.
Questions about your privacy?
We're here to help with data requests, privacy questions and account or order-related matters.