Returns
Do not send any product back without prior approval or return instructions from Eurominers.
1. Before You Return an Item
Contact support with your order number, product model, reason for return, photographs and, where relevant, video evidence, error messages or diagnostic information.
2. Return Process
- Contact Eurominers. Explain the issue and identify the order.
- Eligibility review. We assess the request under our policies and applicable law.
- RMA authorisation. Where required, we issue an RMA reference and instructions.
- Prepare the return. Use secure packaging and include accessories and documentation where applicable.
- Ship the product. Use tracked and, where appropriate, insured transport.
- Inspection. Technical products may require testing.
- Resolution. The applicable remedy may be repair, replacement, exchange, refund or another legally required remedy.
3. ASIC & Mining Hardware
ASIC miners are technical products and returns are handled according to the Refund Policy, manufacturer requirements and applicable law.
4. Damage During Delivery
If packaging is visibly damaged, photograph the package, shipping label and contents and contact Eurominers promptly so the matter can be investigated with the carrier.
5. Incorrect or Missing Items
Contact Eurominers as soon as possible with your order number and photographs of the package and contents.
6. Warranty Returns
Warranty claims are handled under the Warranty page and the official manufacturer warranty where applicable.
7. Return Address
Always use the return address supplied by Eurominers for your specific case. Addresses may vary by product, manufacturer or warehouse.
8. Legal Rights
Your statutory consumer rights remain unaffected.