Refund Policy
This policy applies to product purchases from Eurominers.eu. ASIC hosting in Norway is governed separately by the signed Hosting Agreement.
1. Consumer Withdrawal Rights
Where applicable, consumers have statutory withdrawal rights. The withdrawal period, exceptions and consequences are governed by mandatory law. This policy does not remove or reduce those rights.
2. How to Request a Refund or Return
- Contact Eurominers and identify your order.
- Provide the product and order number and any information reasonably requested.
- Wait for return instructions before shipping the product.
- Use suitable protective packaging and retain proof of shipment.
3. Product Condition
Returned products should be handled with reasonable care. Where legally permitted, the customer may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
4. Exceptions
Statutory withdrawal rights may not apply to certain products or situations, including legally recognised exceptions. Any exception will be applied only where legally valid.
5. Refunds
Approved refunds will normally be processed using the original payment method unless otherwise agreed or legally required. Timing follows applicable law.
6. Faulty or Non-Conforming Products
If a product is defective or does not conform to the contract, statutory remedies apply. Contact Eurominers so the appropriate repair, replacement, price reduction or refund process can be assessed.
7. Return Shipping
Who pays return shipping depends on the legal basis for the return and applicable rules. Eurominers will provide instructions for the individual case.
8. Market and Profitability Changes
A change in cryptocurrency prices, mining difficulty, network conditions or expected profitability does not by itself establish a product defect or statutory remedy.